Privacy Policy
Last updated:
Elbowydetoxify Pty Ltd (ABN 47 832 156 721) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information in the following ways:
- Contact Form Data: When you submit our contact form, we collect your name, email address, and message content.
- Cookies and Tracking: We use cookies to track your browsing behaviour and preferences. See our Cookie Policy for details.
- Automatically Collected Data: When you visit our website, we automatically collect your IP address, browser type, operating system, pages visited, and time spent on the site through Google Analytics.
- Third-Party Services: We use Google Maps API for our contact page location map, which may collect location data.
2. How We Use Your Information
- To respond to your inquiries and provide consultation services
- To send you updates about our services (only if you consent)
- To improve our website and user experience
- To analyse site usage patterns through Google Analytics
- To comply with legal obligations
- To prevent fraud and ensure security
3. Legal Basis for Processing (GDPR / Australian Privacy Act)
Under GDPR Article 6 and the Australian Privacy Act 1988, we process your data based on:
- Legitimate Interest: Improving our services and website functionality
- Consent: When you submit a contact form, you explicitly consent to us processing your data to respond to your inquiry
- Legal Obligation: Compliance with tax and business regulations in Australia
4. Sharing and Disclosure
We do not sell your personal data. We may disclose information to:
- Service providers who assist in operating our website (Google Analytics, email hosting)
- Legal authorities if required by law
- Other parties with your explicit consent
5. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction. However, no transmission over the Internet is completely secure. We cannot guarantee absolute security.
6. Your Rights
Under GDPR and Australian Privacy Act, you have the right to:
- Access your personal data held by us
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with your supervisory authority
To exercise these rights, contact us at info@elbowydetoxify.world.
7. Cookies and Tracking Technologies
We use Google Analytics to track site usage. We use Google Ads Conversion Tracking for marketing purposes. Consent Mode v2 allows you to control analytics and marketing data collection. See our Cookie Policy for full details and to manage your preferences.
8. International Data Transfers
Your data may be processed by third-party services (Google) located in the United States. These services are contractually bound to protect your data in accordance with GDPR and Australian Privacy Act standards.
9. Data Retention
We retain contact form submissions for 12 months to respond to follow-up inquiries. Analytics data is retained for 26 months by Google. You can request deletion at any time.
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal data from children. If we learn we've collected data from a child, we'll delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted here with an updated "Last updated" date. Continued use of the site constitutes acceptance of changes.
12. Contact Us
For privacy inquiries, contact:
Elbowydetoxify Pty Ltd
Level 3, 187 Spring Street
Melbourne VIC 3000, Australia
Email: info@elbowydetoxify.world
Phone: +61 3 9821 5472
For EU residents, you may also lodge a complaint with the relevant EU data protection authority.